Terms and Conditions
Welcome to Cheers & Tiers Champagne Towers and Event Hire! These terms and conditions outline the agreement between you (the client) and us (the service provider). By booking our services, you acknowledge and agree to the following terms.
1. General Terms
1.1. Service Agreement: A booking is confirmed once we receive a signed agreement and deposit. By booking with us, you agree to these terms and conditions, which comply with Australian Consumer Law (ACL).
1.2. Scope of Services: Our services include champagne tower hire, delivery, setup, styling, and collection as outlined in your booking confirmation. Additional requests may incur extra charges.
2. Booking and Payment
2.1. Deposit: A non-refundable deposit of 30% of the total fee is required to secure your booking. This deposit ensures your booking date and services are reserved.
2.2. Balance Payment: The remaining balance must be paid in full no later than 7 days before the event.
2.3. Late Payments: Failure to pay by the due date may result in cancellation without refund, unless otherwise agreed.
2.4. Changes to Booking: Any changes to your booking must be requested in writing at least 14 days prior to the event. Approval is subject to availability and may incur additional charges.
3. Cancellations and Refunds
3.1. Client Cancellations:
Cancellations made more than 30 days before the event will be refunded minus the non-refundable deposit.
Cancellations within 30 days of the event are non-refundable, except as required by Australian Consumer Law.
3.2. Force Majeure: If unforeseen circumstances (e.g., natural disasters, government restrictions) prevent us from delivering services, we will work with you to reschedule. Refunds may be issued in compliance with ACL.
4. Delivery, Setup, and Collection
4.1. Delivery and Setup: We will deliver and set up the champagne tower at the agreed location and time. You must ensure adequate access and a suitable setup area (flat, stable, and unobstructed).
4.2. Collection: All hired items must be ready for collection at the agreed time. Additional fees may apply for delays or missing items.
4.3. Responsibility for Items: Once the tower is set up, responsibility for the glasses and hire items transfers to you until collection.
5. Damage and Loss
5.1. Breakages and Damage: You will be charged for any damage or loss of hire items during the hire period. A damage fee will be applied based on the cost of replacement or repair.
5.2. Care of Items: You agree to take reasonable care of all hire items and ensure they are returned in the same condition they were delivered.
6. Alcohol Policy
6.1. Supply of Champagne: You are responsible for providing the champagne (or alternative beverage) for the tower. We recommend consulting with us for quantity estimates.
6.2. Alcohol Consumption: You are responsible for ensuring responsible service and consumption of alcohol at your event, as per Australian laws.
7. Customisation and Styling
7.1. Event Styling: Customisation requests (e.g., themed decor or additional styling) must be made at least 14 days prior to the event and may incur additional fees.
7.2. Approval: All customisation details will require written approval before the event.
8. Consumer Guarantees and Liability
8.1. Australian Consumer Law: These terms operate in compliance with the ACL. You are entitled to services that are fit for purpose, provided with due care, and as described.
8.2. Limitations of Liability: We are not liable for any injuries, property damage, or loss caused by the use of our hire items or services beyond what is required by ACL.
8.3. Indemnity: You agree to indemnify us against any claims, damages, or costs resulting from the use of our hire items at your event.
9. Photography and Promotion
9.1. Event Photos: We may photograph our setups at your event for promotional purposes.
9.2. Opt-Out: If you do not wish for photos of your event to be used, please inform us in writing before the event date.
10. Amendments
We reserve the right to update these terms and conditions at any time. Updated terms will be provided to you in writing and apply to all bookings made after the update.
11. Governing Law
These terms and conditions are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of the courts of Queensland.
12. Contact Us
If you have any questions or concerns about these terms, please reach out:
📧 admin@2shey.com
📞 0413 435 625