Refund Policy

At Cheers & Tiers Champagne Towers and Event Hire, we are committed to providing high-quality services and ensuring your satisfaction. Our refund policy complies with the Australian Consumer Law (ACL), ensuring your rights as a consumer are protected.

1. Refunds for Cancellations

1.1 Client-Initiated Cancellations:

  • More than 30 days before the event: Refunds will be issued for payments made, minus the non-refundable deposit.

  • Within 30 days of the event: Payments are non-refundable.

1.2 Force Majeure Events:
If unforeseen circumstances (e.g., natural disasters, government restrictions) prevent us from providing services, we will work with you to reschedule your booking. If rescheduling is not possible, a partial or full refund may be provided, as required by law.

2. Refunds for Service Issues

2.1 Services Not Delivered: If we fail to provide the agreed services due to our error, you are entitled to a full refund of the affected portion of your booking.

2.2 Major Failures:
Under ACL, you are entitled to a full refund or compensation for any major failure in service. A major failure includes:

  • Services that are not fit for the agreed purpose.

  • Services that are unsafe or cause significant inconvenience.

2.3 Minor Issues:
If there are minor problems, such as setup delays or minor styling issues, we will rectify the problem at no cost to you. Refunds or discounts for minor issues will be assessed on a case-by-case basis.

3. Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind: Cancellations due to a change of mind or personal circumstances are not eligible for refunds within 30 days of the event.

  • Incorrect Information: Refunds cannot be provided if your booking details (e.g., venue accessibility or setup area) were incorrectly communicated, resulting in the inability to deliver services.

4. Refund Process

4.1 Requesting a Refund:
To request a refund, please email us at admin@2shey.com with your booking details and a description of the issue.

4.2 Assessment Timeframe:
Refund requests will be assessed within 7 business days, and you will be notified of the outcome.

4.3 Refund Method:
Approved refunds will be processed via the original payment method and may take 3-10 business days to appear in your account.

5. Your Rights Under Australian Consumer Law

Nothing in this refund policy excludes your rights under Australian Consumer Law. If you have concerns about your rights, you can refer to the Australian Competition and Consumer Commission (ACCC) website for more information.